Order Processing and Shipping Policy:
Thank you for shopping with Miniorra! We are committed to providing a seamless shopping experience. Please review our order processing, shipping, and customer service policies below.
Order Processing:
Processing Time: Please allow up to 24 hours for order processing. Processing may be delayed if product availability or payment verification is pending. Orders placed on Sundays and major holidays are processed the following business day. Processing time is 4-5 days for customised handpainted T-shirts.
Order Finalization: Once an order is placed, it cannot be modified or canceled. Please review all order details carefully before completing checkout.
Order Confirmation: After placing an order, you will receive an automatic confirmation email. If you do not see this email within a few minutes, please check your spam or junk folder.
Product Availability and Refunds:
Due to high demand, some items may become unavailable even after an order is placed. In such cases:
A refund will be issued to your original payment method or by check mailed to the address provided at checkout. Refunds may take 5-10 business days to appear on your bank statement.
Security Checks: All orders are reviewed by our security team and may be canceled at our discretion.
Shipping Confirmation and Tracking:
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Pre-Order Policy:
Payment: All pre-order items require payment at checkout. Once placed, pre-orders cannot be canceled or modified.
Shipping: Pre-order items will ship as soon as they arrive at our facility.
For questions, please contact our team at info@miniorra.com.
Shipping Methods and Delivery Times:
Domestic Shipping (Within India)
Complimentary Shipping: Miniorra offers free 3-5 day standard shipping on all orders within India. Orders ship from our facility to the nearest location.
International Shipping
Shipping Partners: We offer worldwide shipping through top global logistics partners, ensuring reliable delivery to international destinations.
Customs Fees: Delivery duties and fees vary by location and are the responsibility of the customer. Contact your local customs office for estimates, or view estimated duties at checkout.
Processing Window: All international orders require a 24-hour processing window before shipping.
Customer Service:
Our customer support team is available to assist you:
Hours: Monday – Saturday, 11:30 AM – 6:00 PM IST
Contact: +91 9023011990 or info@miniorra.com
Fuse observes the following holidays and will not process orders on these days:
Diwali
New Year’s Day
Independence Day
Christmas Eve
Christmas
Lost or Damaged Packages:
Once an item shows proof of delivery via tracking, Miniorra is not liable for any loss, damage, or theft. All risks are assumed by the courier once the package is delivered.
Final Sale Items:
During sales or promotions, all sales are final. Miniorra reserves the right to extend, modify, or discontinue markdowns without notice. Price adjustments are not available for items purchased before a markdown.
If you have additional questions or need further assistance, please contact us at info@miniorra.com.
Thank you for choosing Miniorra!